Cancellation and Refund Policy

REFUND/COMPENSATION/CANCELLATION POLICY

• Orders cannot be cancelled once vendor accepts them in the “Safaidaar” app.
• In the event of damage, loss of garment(s)/item(s), delivery of wrong garment(s)/item(s), delivery of less garment(s)/item(s), wrong/multiple payments by the Customer, customer may raise the complaint/query by writing an email to contact@safaidaar.com or contacting the customer care on 9985425326 or through “Safaidaar” App.
• The Customer shall provide all the details including supporting documents, additional information and photograph in support to their complaint/query as and when requested by PPL, failing which no complaint/query shall be entertained by PPL.
• In the event of damage to the garment(s)/item(s), the Customer is eligible for refund of the bill amount subject to satisfaction of PPL after scrutinising the photographs, supporting documents and details provided by the Customer. However, compensate, up to maximum, ten (10) times of the service charge or Rs. 3,000/- (Rupees Three Thousand Only), whichever is lesser shall be given to the Customer at sole discretion of PPL. In case of loss to the garment(s)/item(s), compensation up to maximum, ten (10) times of the service charge or Rs. 3,000/- (Rupees Three Thousand Only), whichever is lesser shall be given to the Customer by PPL.
• If Customer has made payment though payment gateway, aforementioned refund shall be initiated within seven (07) – ten (10) working days from the date when the complaint has been resolved. However, fifteen (15) working days will be required in case payment made other than through payment gateways.
• In case, of multiple times amount is remitted from Customer’s end due to technical/internet problem then PPL may initiate retransfer of such amount to Customer after securitizing the payment history and such other details of the Customer.
• Refund/compensation amount as mentioned herein above shall be only in Indian Rupees.