Podigit Private Limited (“PPL”) provides Laundry and Dry-Cleaning services to
you (“Customer”) through its digital platform/app managed by PPL under the
name “Safaidaar”. The Terms & Conditions with respect to Laundry and
Dry-cleaning services:
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The Customer is required to provide genuine and complete details about
his/her name, residential address, contact number and e-mail ID at the time
of booking the order for availing laundry and dry-cleaning services.
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Order quantity for any order is 10 items or more. PPL will not accept orders
that have less than 10 items.
- Orders cannot be cancelled once vendor accepts the order in the app.
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No cash payments are allowed in the app. Only digital payments have to be
made. Payments have to be made before the delivery boy delivers at the
stated address in the order.
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The Delivery boy has the right to thoroughly examine the garment(s)/item(s)
and inquire about any existing damage(s)/defect(s) before collecting and
accepting the garment(s)/item(s). Customer is required to cooperate with the
same.
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All garments/linen/fabrics are handled with great care but owing to the
conditions of the garments/linen/fabrics/articles or
non-apparent/non-visible defects in its material there is a possibility of
discolouring or shrinkage. Such garments are accepted for cleaning at
owner’s risk and PPL will not accept any responsibility for it.
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PPL, due to time constraints, does not read manufacturer suggested care and
washing /drying labels, and will not be responsible for garment(s)/ item(s)
labelled “hand wash only” or “dry clean only”.
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The garment(s)/item(s) collected on weekends/holidays shall be sent for
processing only on the next working day (working day is from Monday to
Saturday excluding holidays as per PPL’s policy). Hence there could be
possibilities of delay in such cases.
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PPL is not responsible for the loss of or the damage to any valuable or
personal or non-cleanable items left in the garment(s)/ item(s) such as
money, jewellery, or anything else.
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PPL will use reasonable efforts to try to ensure that washing, drying and
folding services are maintained at a high quality.
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PPL shall not be held responsible for the loss or the damage of any
ornaments/ jewellery fittings on the garment(s)/ item(s).
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Garment(s)/item(s) shall be delivered on the scheduled date of delivery as
per the Estimated date of delivery. However, any delay in delivery due to
reasons, including but not limited, to occurrence of Force Majeure event
such as fire, flood, storm, natural calamities, earthquake, enemies, war,
riot, civil commotion or any other irresponsible force, act of God which are
beyond the control of PPL, does not entitle the Customer for any
compensation/discount.
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Super Fast Service/Express delivery/Premium services shall be charged at
applicable rates and the Customer is required to check with the same in the
“Safaidaar” app before availing such services.
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The Customer shall take delivery of the processed garment(s)/ item(s) within
fifteen (15) days from the date of delivery as per the invoice, failing
which the garment(s)/item(s) shall be sent back to the processing unit and
delivery of the same thereafter shall be subject to additional charges as
per discretion of PPL. The Customer shall produce original invoice while
taking back delivery of the processed garment(s)/item(s). PPL shall not be
responsible / accountable for garment(s)/item(s) not claimed within the said
period of fifteen (15) days from the date of delivery as per the invoice.
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Customer shall examine the garment(s)/ item(s) for damage or wrong delivery
at the time of delivery and inform the delivery boy about the same at that
time. PPL shall not be responsible for any claims after the garment(s)/
item(s) delivery has been accepted by the Customer.
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Customer is requested to count the garment(s)/ item(s) at the time of
delivery and inform the delivery boy in case of missing garment(s)/ item(s)
at that time. PPL will not be responsible for any such claims after the
garment(s)/ item(s) delivery has been accepted by the customer.
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In case the Customer is not satisfied with the services, the said
garment(s)/item(s), customer may book for a rewash (upto two (02) rewashes)
at the time of delivery of the garment(s)/ item(s).
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Additional cost will be applicable and charged if PPL employees/staff are
asked to remove the curtains/put the curtains back at the customer’s place.
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PPL shall not be responsible for damages whatsoever caused due to
oldness/poor quality of garment(s)/ item(s) that are unable to sustain the
cleaning process.
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PPL will take every reasonable and possible effort to remove all kinds of
stains but doesn’t guarantee 100% stain removal in any circumstances and
will be processed at customer’s risk.
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PPL shall not be held responsible/liable for any loss(s) or damage(s) of/to
garment(s)/ item(s) due to occurrence of force majeure event such as fire,
flood, storm, natural calamities, earthquake, enemies, war, riot, civil
commotion or any other irresponsible force, act of God which are beyond the
control of PPL and PPL is not liable for any compensation or reduction in
charges.
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The service cost for designer wear(s)/item(s) will be decided on a
case-to-case basis depending upon the complexity of the garment(s)/item(s)
and the customer shall be communicated about the same, under which category
the garment(s) /item(s) falls, based on which the service charges would be
ascertained and accordingly charged on garment(s)/item(s) .
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In the event the garment(s)/item(s) is wrongly booked (eg: cotton instead of
silk) the same shall be intimated to the Customer and the service charges
shall be in accordance with the standard rates of PPL as per the actual
type/texture of garment(s)/item(s).
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Any offers/coupons provided by PPL can be redeemed/claimed within the
validity period and only upon customer’s request at the time of booking the
pick-up/creating the order. In addition to these terms and conditions
mentioned herein, the terms and condition provided in such offers/coupons
shall also apply and it shall be deemed that Customer has read and
understood it before availing offers/coupons.
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Customer is advised to verify the Employee Identity Card/Delivery boy before
availing services. Customer can also call PPL on 9985425326 to verify the
employee sent by PPL failing which PPL shall not be responsible for any loss
or damage caused to the Customer.
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PPL reserves the right to cancel/modify/change the terms and conditions
herein above at any point in time as deemed fit and without any prior
intimation to the Customer.
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In case of any complaint/query, the same may be informed to PPL by writing
an email to
contact@safaidaar.com or
contacting the customer care on 9985425326 or though “Safaidaar” App.
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In the event of damage to the garment(s)/item(s), the Customer is eligible
for refund of the bill amount subject to satisfaction of PPL after
scrutinising the photographs, supporting documents and details provided by
the Customer. However, compensate, up to maximum, ten (10) times of the
service charge or Rs. 3,000/- (Rupees Three Thousand Only), whichever is
lesser shall be given to the Customer at sole discretion of PPL. In case of
loss to the garment(s)/item(s), compensation up to maximum, ten (10) times
of the service charge or Rs. 3,000/- (Rupees Three Thousand Only), whichever
is lesser shall be given to the Customer by PPL.
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By availing service(s), the customer agrees that he/she has thoroughly read,
understood, agreed to these terms and conditions.
